ocxQmail FAQ

Please also refer to the ocxQmail Problem solver.

Q. I have a webfarm and I have purchased ocxQmail along with a second dispatcher license. It works great on a single machine, but when I use ocxQadmin to set up the spool directory to on the dispatcher machine, I keep getting "Create Dir Error: \\EmailSrv\mail\spool"

A. This is likely a permissions issue. Check the event log. You may have a message with the following insertion string:

[1326] Logon failure: unknown user name or bad password.
\\EmailSrv\mail\spool Username: IUSR_WEBSVR.

You will need to set up an account on EmailSrv for IUSR_WEBSVR and set the permissions so that IUSR_WEBSVR can create files and directories in the target directory: \\EmailSrv\mail\spool.
Remember to synchronize the password for IUSR_WEBSVR in three places (1) the target machine (2) the source machine (3) Internet Service Manager. It is easy to make a typo and set up permissions for
IUSER_WEBSVR instead of
IUSR_WEBSVR, and make sure the passwords are identical as well! Normally you cannot find out the password for IUSR_WEBSVR, so you will have to change it.

Q. I followed the instructions above, substituting the example names for those in my setup. I'm still getting "Create Dir Error: \\PowerHouse\spool"

A. Currently ocxQmail is unable to create or write to a UNC directory that is only one level deep. We are looking into this problem. In the meanwhile, use a directory that is two levels deep, eg \\PowerHouse\flicks\spool. Thanks to randy_e_hall@mail.intel.com for identifying this problem.

By Flicks Software